The OCC Duty Manager in Columbus, OH is at the center of the daily operation, coordinating efforts between all operational support departments to conduct the fleet’s operation effectively, efficiently, and safely. You will work hand in hand with the Flight Operations team (and/or delegated representative) to ensure each flight is properly planned and executed.

Responsibilities:

Planning – normal ops

• Review fleet for optimization opportunities
• Work with mx planning on scheduling events
• Review Crewing for optimization opportunities

IROPS

• Communication of IROPS to impacted parties
• Work toward solutions for IROPS events
• Work with MX to provide updates on AOG’s
• Work with Operations to provide updates on Crewing events

IROP – Diversions / Events

• Main point of contact for all irregular events until senior management is on site and brought up to speed
• Works directly with Post Holders on any and all regulatory concerns brought to their attention

Competencies:

Given the level of the leadership position within the company, expectation is the leader demonstrates an expert level of the following proficiencies/competencies.

• Social Intelligence: Broad but viewed in terms of understanding of social situations and dynamics, and ability to operate effectively in a variety of social situations. Defined as a collection of social performance, sensitivity to social situations, and role-playing skill are critically important for effective leadership.
• Interpersonal Skills: These are the more relationship-oriented aspects of social effectiveness. Interpreted as “soft skills” of the leader.
• Emotional Skills/Intelligence (EI): Ability to communicate at the emotional level, understand emotions and emotional situations, and be in tune with our own emotions.
• Prudence: Categorized as wisdom which comes from being able to see others’ perspectives and through being open to and considering others’ points of view.
• Courage: Having the courage to take calculated risks and the courage to: (a) stand up for what you believe; (b) do the right thing.
• Conflict Management: “Higher order” interpersonal skill that involves helping colleagues to avoid or resolve interpersonal conflicts.
• Decision Making: Leaders having the ability to make good decisions or lead a good decision-making process.
• Diplomacy: Skill for managing relationships throughout an organization and people effectively in a positive way.
• Influence Skills: Being a great leader is a Master of Social influence, and able to wield power effectively and fairly Area Expertise/Competence:  Developing expertise in the situation, organization, or industry in which they lead.

Supervisory responsibilities

This position will have direct reports – dot lined.

Work environment

The primary work environment is in the office area. The noise level in the work environment is low.  

Physical demands

The physical demands of this position are typical of office environment.

Travel required

This position will/will not require 5% Travel

Required education and experience

• High School Diploma or GED (College degree a plus)
• 5+ years’ experience in an SOC environment
• Sound decision making taking all SOC workgroups & variables for any given situation
• Experience with FOS is preferred
• Dispatch License
• Past employee management, employee coaching/mentoring preferred

Benefits:

• Medical, Dental, and Vision plans 
• 401(k) plan with generous company match with full and immediate vesting
• PTO Accrual – Increased based on years of service
• Company Paid Life, Short, and Long Term Disability Insurance
• Employee Assistance Programs
• Mental Health Wellness Program
• Empty Leg Flight Benefits & Customized Travel Site with Delta Airlines

Vista America is an operating partner of Vista – the world’s first private aviation ecosystem, integrating a unique portfolio of companies. Vista has a global workforce of 4,000 aviation professionals and has flown corporations, governments and private clients to 187 countries, covering 96% of the world.

The affiliated operating partners of Vista are equal employment opportunity employers. The affiliated operating partners of Vista do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The affiliated operating partners of Vista also prohibit harassment of applicants or employees based on any of these protected categories. compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire